Frequently Asked Questions
Q: What is Third Party Logistics (3PL) & Warehousing service and how can it help me?
A: 3PL, 3PLW or 3rd Party Logistics and Warehousing, involves outsourcing your logistics and supply chain management to a specialist provider. These 3PL logistics services include warehousing, inventory management, order fulfillment, and shipping. By partnering with a third party logistics provider, you can scale and customize these services based on market demands and delivery requirements, improving efficiency and reducing costs.
Q: Who are our services for?
A: Our 3PL services are ideal for online retailers, eCommerce companies, and any business needing efficient stock management and order fulfillment solutions. We are a leading third party logistics provider dedicated to supporting small to medium-sized enterprises.
Q: Where are you located?
A: We are located in East Tamaki, Auckland, New Zealand.
Q: What is the cost of order fulfillment?
A: We offer competitive order fulfillment costs in New Zealand, with prices as low as $2 per order in some cases. Since each business has unique needs, please contact us for a personalized quote. Our 3PL warehouse services are designed to be cost-effective for all clients.
Q: What types of products can you store and ship?
A: We can handle a broad range of product sizes and types, excluding refrigerated food and dangerous goods. As one of the top third party warehousing companies, we ensure flexibility in our storage solutions.
Q: What are the warehouse storage conditions like for my stock?
A: All stock stored with us is kept in a highly secure, clean, and moisture-free warehouse space. Our 3PL warehouse facilities are actively pest-controlled to ensure the safety of your products.
Q: Who will take care of shipping?
A: We integrate with local couriers such as NZ Post and Aramex, offering competitive shipping rates. You can select the courier that best suits your budget and delivery needs, or you can use your own courier service to pick up parcels from our warehouse.
Q: Where can you deliver products to?
A: We can deliver products anywhere in New Zealand and also offer international shipping services upon request. Our 3rd party logistics services ensure that your products reach their destination efficiently.
Q: Which courier companies do you work with?
A: We work closely with NZ Post and Aramex for domestic orders within New Zealand, ensuring seamless third party logistics services.
Q: Can I offer my customers returns?
A: Yes, we provide returns handling services to ensure your customers have a seamless shopping experience, which is a standard part of our 3PL logistics.
Q: Do my products need to be barcoded?
A: While barcoding is preferred for accurate picking and faster order processing, we can assist with barcoding solution if necessary. This is part of our comprehensive 3PL services.
Q: Which online marketplaces can I sell in?
A: Our system currently supports selling on Trade Me. As a flexible 3PL logistics company, we can also support additional selling channels based on your needs, thanks to our dedicated IT team and contact us to discuss.
Q: Can you integrate with our existing selling tools or platforms?
A: Yes, we have a dedicated IT team capable of integrating with your existing tools and platforms to ensure seamless operation. Our 3rd party logistics company prides itself on its adaptability and technological integration.
Q: Will my existing software be affected?
A: Your existing software will not be affected. We can integrate seamlessly through advanced APIs or other work around solutions, ensuring smooth operation alongside your current systems. This is a hallmark of reliable third party logistics companies.
Q: How do I set up system integration?
A: The setup process involves a simple consultation to understand your business logic, followed by a brief, disruption-free technical implementation phase. Our third party logistics services are designed to be efficient and effective.
Q: What do I do when I get an order?
A: You will have full visibility and control over orders as they enter the system. Tracking notifications are automatically generated, sent, and recorded for your convenience. Our 3PL third party logistics provider solutions ensure you have control and oversight at all times.
By incorporating these comprehensive 3PL logistics and warehousing solutions, we aim to streamline your operations and help your business grow efficiently. For more details or to discuss your specific needs, please contact us.